Pixel not active on ads set

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  • September 27, 2021 at 3:25 pm #2173
    Martin Garcia
    Participant

    Hello CpA community When creating an ad,on the tracking section it says : your Facebook pixel is not active :it looks like you need to reactive your fb pixel but I go on events manager and I check it out but see no option to see reset it nor any way how to 

    September 27, 2021 at 4:08 pm #2174
    Support Staff
    Participant

    Hi Martin,
    The pixel may be inactive because it’s not properly placed on any website. It has to be placed on a website to be active.
    Please, submit a support ticket with screenshots of the message you’re seeing and I’ll help you!
    William

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